1. Refund Eligibility
1.1 Customers may request a refund within 30 calendar days from the date of purchase, subject to this Refund and Returns Policy and any applicable statutory rights.
1.2 Customers should contact PICTSORCA LIMITED before requesting a refund.
1.3 Refund requests should include the relevant order information and an explanation of the reason for the request.
2. Consultancy Service Refunds
2.1 A refund may be considered where the purchased consultancy service has not yet commenced.
2.2 Where technical analysis, engineering assessment, project support, written recommendations, or other consultancy work has already been started or completed, the amount refundable may depend on the work already undertaken and applicable law.
2.3 Once a consultancy report, technical assessment, recommendation, or other completed service has been delivered, the service may not be eligible for a refund except where required by applicable law.
2.4 Customers are responsible for providing accurate and complete technical and project information. We may not be responsible for issues arising from inaccurate, incomplete, or misleading information supplied by the customer.
3. Cancellation
3.1 Customers wishing to cancel an order should contact us as soon as possible.
3.2 Where work has already commenced, cancellation may be subject to the work completed and any applicable contractual or statutory requirements.
3.3 Nothing in this policy is intended to remove or restrict any mandatory rights available to consumers under applicable law.
4. Physical Materials
4.1 Where physical documents, printed materials, or other items are supplied as part of a service and a return is applicable, the customer may be required to return the relevant items in their original condition.
4.2 Any approved return should include the original materials and related documentation where applicable.
5. Refund Processing
5.1 Approved refunds are normally processed within approximately 3 business days after approval.
5.2 Refunds will normally be made through the original payment method where reasonably possible.
5.3 Actual receipt times may vary depending on banks, card providers, PayPal, or other payment service providers.
6. International Customers
6.1 International customers may be responsible for bank charges, currency conversion costs, or other charges imposed by their payment provider where applicable.
6.2 Any mandatory consumer rights applicable to the customer’s location remain unaffected by this policy.
7. Contact Information
For refund or cancellation enquiries, please contact:
Email: info@pictsorca.co.uk
Telephone: +44 7494023488
PICTSORCA LIMITED
85 Great Portland Street,
London,
England,
W1W 7LT,
United Kingdom