1. Introduction
1.1 PICTSORCA LIMITED respects the privacy of its customers and is committed to handling personal information responsibly.
1.2 This Privacy Policy explains how information may be collected, used, stored, and protected when customers use pictsorca.co.uk or engage our services.
2. Information We Collect
2.1 We may collect personal information such as a customer’s name, email address, telephone number, billing information, company details, and service-related information.
2.2 Where required for consultancy services, we may collect technical and project information supplied by customers, including project descriptions, engineering requirements, specifications, drawings, photographs, technical documentation, reports, and other relevant materials.
2.3 We may also collect technical website information such as IP address, browser type, device information, website activity, and other information generated through use of our website.
2.4 Cookies and similar technologies may be used to support website functionality, security, performance, and user experience.
3. How We Use Information
3.1 To provide engineering and technical consultancy services.
3.2 To assess customer requirements and prepare technical recommendations or consultancy materials.
3.3 To process payments, manage orders, and maintain business records.
3.4 To communicate with customers regarding enquiries, projects, services, and updates.
3.5 To improve our website, consultancy services, and customer experience.
3.6 To comply with applicable legal, regulatory, accounting, and business requirements.
4. Protection of Information
4.1 We take reasonable technical and organisational measures to protect personal and business information against unauthorised access, loss, misuse, alteration, or disclosure.
4.2 Payment transactions may be processed through authorised third-party payment providers.
4.3 We do not normally store complete payment card details on our own systems.
5. Sharing Information
5.1 We do not sell or rent customer personal information.
5.2 Information may be shared with trusted service providers, payment processors, technology providers, professional advisers, or authorities where reasonably necessary or legally required.
5.3 Technical or project information will only be shared where necessary for providing the requested service, operating our business, or complying with applicable obligations.
6. Customer Rights
6.1 Customers may request access to personal information held about them, subject to applicable law.
6.2 Customers may request correction of inaccurate or incomplete information.
6.3 Customers may request deletion of personal information where legally permitted.
6.4 Customers may contact us regarding privacy or data protection concerns.
7. International Customers
7.1 Customers outside the United Kingdom may use our services subject to service availability and applicable requirements.
7.2 Information may be processed or stored using service providers located in different countries where reasonably necessary for our business operations.
8. Contact Information
For privacy-related enquiries, please contact:
PICTSORCA LIMITED
85 Great Portland Street,
London,
England,
W1W 7LT,
United Kingdom
Email: info@pictsorca.co.uk
Telephone: +44 7494023488