1. Order Processing
1.1 Orders for engineering and technical consultancy services are normally processed within 1–3 business days after successful payment confirmation.
1.2 Processing times may vary depending on the type of consultancy, technical requirements, amount of information provided, and complexity of the project.
1.3 Customers may receive confirmation once their order or consultancy request has been accepted.
2. Service Delivery
2.1 Our consultancy services are primarily delivered electronically.
2.2 Technical assessments, written recommendations, reports, project support materials, and other consultancy outputs may be delivered through email or another agreed electronic communication method.
2.3 Online consultations may be arranged where the purchased service includes direct consultation.
3. Completion Timeframes
3.1 Standard consultancy requests are normally processed within 1–3 business days after payment confirmation and receipt of the required information.
3.2 The actual time required to complete a technical assessment or consultancy may depend on the scope and complexity of the project.
3.3 Where additional technical information is required, the completion period may be extended until the necessary information has been received.
3.4 Customers will be informed where a material delay is reasonably expected.
4. Customer Responsibilities
4.1 Customers are responsible for providing accurate, complete, and relevant information required for the requested consultancy.
4.2 Customers should provide any available technical documentation, specifications, drawings, photographs, reports, measurements, or other relevant project information where applicable.
4.3 Delays caused by missing, incomplete, inaccurate, or late information may affect the service completion time.
5. Physical Delivery
5.1 Our services are primarily digital and do not normally involve physical shipping.
5.2 Where physical documents, printed materials, or other physical items are specifically included in a purchased service, delivery arrangements and any applicable shipping costs will be communicated to the customer.
5.3 Physical deliveries, where applicable, may be handled by suitable UK or international delivery providers depending on the destination and requirements.
6. International Services
6.1 We may provide consultancy services to customers located outside the United Kingdom.
6.2 International customers are responsible for ensuring that any technical recommendations or proposed solutions are reviewed against applicable local laws, standards, regulations, and professional requirements where necessary.
6.3 Any additional charges relating to international payments, currency conversion, customs, taxes, or delivery may be the responsibility of the customer where applicable.
7. Delivery Issues
7.1 Customers should check electronic communications and consultancy materials after delivery and contact us promptly if expected materials have not been received.
7.2 Customers are responsible for ensuring that their contact details and email address are correct and accessible.
7.3 We are not responsible for delays caused by incorrect customer information, email filtering, customer unavailability, or technical problems outside our reasonable control.
8. Circumstances Beyond Our Control
8.1 We will make reasonable efforts to complete consultancy services within the agreed or stated timeframe.
8.2 We are not responsible for delays caused by circumstances beyond our reasonable control, including technical failures, communication disruptions, third-party service interruptions, government actions, natural events, or other force majeure circumstances.
9. Contact Information
For consultancy, service, or delivery enquiries, please contact:
PICTSORCA LIMITED
85 Great Portland Street,
London,
England,
W1W 7LT,
United Kingdom
Email:
info@pictsorca.co.uk
Telephone:
+44 7494023488