1. About Our Services
1.1 What services do you provide?
PICTSORCA LIMITED provides engineering and technical consultancy services, including technical advice, engineering assessments, project support, technical reviews, and technical solutions development.
1.2 Who can use your services?
Our services are available to individuals, businesses, organisations, and other clients requiring engineering or technical consultancy support.
1.3 Do I need to visit an office?
Not necessarily. Depending on the nature of the project, consultancy services may be provided remotely using information, documents, photographs, drawings, specifications, and other materials supplied by the customer.
2. Engineering Assessments
2.1 What information should I provide?
Customers should provide relevant technical and project information, such as specifications, drawings, photographs, reports, measurements, descriptions, requirements, and details of the intended application where available.
2.2 How are assessments carried out?
Assessments are generally based on the technical and project information supplied by the customer and our professional analysis of that information.
2.3 Can every technical problem be assessed remotely?
No. Certain matters may require physical inspection, testing, measurement, site attendance, specialist equipment, certification, or other professional services.
3. Technical Consultancy
3.1 Can you help develop technical solutions?
Yes. We may provide technical guidance and solutions development based on the requirements and objectives of a particular project.
3.2 Can you review an existing technical design or proposal?
Where appropriate, we may review information supplied by the customer and provide technical observations or recommendations.
3.3 Do you provide engineering certification?
Unless expressly agreed in writing, our consultancy does not constitute statutory certification, regulated sign-off, or formal approval by a competent authority.
4. Project Support
4.1 Can you support an ongoing project?
Yes. Depending on the agreed service, we may provide technical advice, requirements analysis, project-related consultation, and other forms of technical support.
4.2 Can you guarantee a particular project result?
No. Technical outcomes may depend on factors outside our control, including project execution, site conditions, materials, equipment, third-party contractors, and regulatory requirements.
5. Payments
5.1 What payment methods do you accept?
Available payment methods may include credit cards, debit cards, PayPal, bank transfers, and other secure methods displayed during checkout.
5.2 When is payment required?
Payment is normally required before services are commenced unless otherwise agreed in writing.
6. Delivery and Completion
6.1 How quickly will my consultancy be completed?
Standard orders are normally processed within 1–3 business days after payment confirmation. Actual completion time may vary depending on the complexity and requirements of the project.
6.2 How will I receive the results?
Technical assessments, recommendations, reports, and other consultancy materials may be delivered electronically through email or another agreed communication method.
6.3 Do you provide services internationally?
We may provide services to customers outside the United Kingdom, subject to service availability and applicable requirements.
7. Refunds
7.1 Can I request a refund?
Refund requests may be submitted according to our Refund and Returns Policy and applicable law.
7.2 When will an approved refund be processed?
Approved refunds are normally processed within approximately 3 business days after approval. The time for funds to appear may vary depending on the payment provider.
8. Customer Support
8.1 How can I contact you?
PICTSORCA LIMITED
Email:
info@pictsorca.co.uk
Telephone:
+44 7494023488
Address:
85 Great Portland Street,
London,
England,
W1W 7LT,
United Kingdom